My order tracking info says "Delivered" but I still haven't received my package.

If your tracking info says "Delivered" but you still haven't received your order, it could be due to one of the following issues:

  • Your package was sent to the wrong address by the shipping carrier
  • You typed in an incorrect shipping address during store checkout
  • Your package is being withheld by your apartment manager, landlord, post office, etc.
  • Your package was stolen or misplaced
  • Your package was placed somewhere unusual at your shipping address by the delivery person

If you believe any of these issues above apply to you, please reach out to our customer support team via the "Contact Us" page on our store website.